1 |  | Customer relationship management : Concepts, applications and technologies/ Daniel D. Prior, Francis Buttle, Stan Maklan . - 5th ed. - New York : Routledge, 2024. - pxxv, 345. : ill. ; 25 cm Thông tin xếp giá: 600/A.001612 |
2 |  | Customer relationship management : Concepts and technologies / Francis Buttle, Stan Maklan . - 4th ed. - New York : Routledge, 2019. - xxiii, 444 p. : ill. ; 25 cm Thông tin xếp giá: 600/A.001576 |